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An Omnichannel Retail ERP solution for Empowering Digital Transformation in the Diamond Industry
Client Profile
The client is a forerunner in providing designer diamonds and custom-made rings online. They are well-known and have won laurels like Internet Retailer’s Top 1000, INC 5000, 50 Fastest-Growing E-commerce Companies, and Houston Business Journal’s Fast 100 companies. The client offers a wide collection of designer and customized engagement rings of unique styles and settings.
Product Description
Brainvire provided an omnichannel ERP service that boosted customer participation and improved the overall customer experience. An effective ERP solution to enhance customer engagement was on the client’s wish-list.
How we did it ?
50 API integration with front and backend
Order modification
Improve convenience through automated service
Flexible payment mode -
Offer part-payment option for both cash and card
Solution:
An extension that offers customers to make part payment in cash and rest with the card.
50 API integration with front and backend -
API integration for web Portal
Solution:
This integration has helped the company to offer detailed product information and improve customer services.
Order modification -
Failure to make changes in placed orders in e-commerce
Solution:
Effective API with complete product specifications
Improve convenience through automated service -
placing an order was more of a manual task
Solution:
Our developers created a formula that provided fully automated services to the customers and designed a user-friendly portal.
Result
Flexible payment option-
The portal offers you to either pay in cash or card. Simultaneously, they can make half the payment in cash and the rest through the card.
50 integrated API-
All business processes have been streamlined due to the integration of APIs.
Order modification
Users get an opportunity to rectify their placed orders. It can be altered instantly post-payment.